Content Moderator - Ensure Safe and Engaging Digital Experiences

Join PT Indotel Maju Bersama as a Content Moderator in the vibrant city of Yogyakarta and play a pivotal role in maintaining a safe, respectful, and engaging online environment. In this dynamic position, you will review, assess, and moderate user-generated content, ensuring it aligns with our community guidelines and legal standards. This role is crucial for fostering a positive digital experience for millions of users across our platforms.

At PT Indotel Maju Bersama, we are a leading telecommunications company committed to innovation and excellence. We are looking for a dedicated and detail-oriented individual to join our team and help us uphold our commitment to a safe and inclusive digital space. In this role, you will work closely with our community management team to enforce our content policies and ensure a seamless user experience.

📋 Tanggung Jawab Pekerjaan

• Review and moderate user-generated content across our platforms, including social media, forums, and messaging services.
• Assess content for compliance with our community guidelines, legal standards, and ethical considerations.
• Take appropriate action against content that violates our policies, including removal, reporting, or escalation to legal authorities when necessary.
• Monitor and respond to user reports and feedback to address concerns and maintain a safe online environment.
• Collaborate with the community management team to develop and implement content moderation strategies and best practices.
• Stay up-to-date with industry trends, legal requirements, and emerging issues in content moderation.
• Provide training and support to other team members on content moderation policies and procedures.
• Analyze and report on content moderation activities to identify trends and areas for improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a relevant field, such as Communications, Law, or a related discipline.
• Minimum of 2 years of experience in content moderation, community management, or a related role.
• Strong understanding of community guidelines, legal standards, and ethical considerations in content moderation.
• Excellent communication and interpersonal skills, with the ability to handle sensitive and difficult conversations.
• Attention to detail and a commitment to maintaining a safe and respectful online environment.
• Proficiency in using content moderation tools and software, such as Moderation Hub, Hive, or similar platforms.
• Familiarity with Indonesian language and culture, as well as English, is highly desirable.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach.

🛠️ Keahlian

Lowongan Terkait