Customer Service Expert - Join Teleperformance in Bali, Indonesia

Are you passionate about delivering exceptional customer experiences? Teleperformance, a global leader in customer service solutions, is expanding its team in Bali, Indonesia and seeking dedicated Customer Service Experts to join our dynamic work environment. In this role, you'll be the voice of our company, handling customer inquiries, resolving issues, and ensuring our clients receive the highest level of service. This is a fantastic opportunity to grow your career in a vibrant and supportive team.

At Teleperformance, we pride ourselves on our commitment to customer satisfaction and innovation. Our Bali team is at the heart of our operations, serving clients across various industries. You'll have the chance to work with cutting-edge tools like Salesforce, Zendesk, and Freshdesk, and collaborate with a diverse group of professionals. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a team that values your contributions and growth.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with a focus on resolution and satisfaction.
• Provide exceptional customer service through phone, email, and chat support.
• Utilize CRM and ticketing systems like Salesforce and Zendesk to manage customer interactions efficiently.
• Collaborate with team members to ensure consistent and high-quality service delivery.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Adhere to company policies and procedures to maintain high service standards.
• Stay updated with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle high volumes of customer interactions with a focus on resolution.
• Excellent communication and interpersonal skills.
• Fluency in English, both written and spoken.
• Experience with CRM and ticketing systems such as Salesforce or Zendesk is a plus.
• Ability to work in a fast-paced environment and meet service level agreements.
• Strong problem-solving and analytical skills.
• Bachelor's degree in a related field is preferred but not required.

🛠️ Keahlian

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